SwapAm

Privacy Policy

Last Updated: May 11, 2025


1. Introduction

At SwapAm, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the platform.


2. Information We Collect

We collect several types of information from and about users of our platform, including:


 2.1 Personal Information

  •   Contact information (such as name, email address, phone number, WhatsApp number)
  •   Account information (such as username and password)
  •   Location information (such as city and country)
  •   For Vendors: Business information (such as business name, contact person details)
  •   Payment information (such as Mobile Money details)
  •   Device information (such as IP address, browser type, operating system)

 2.2 Non-Personal Information

  •   Usage data (such as pages visited, time spent on the platform, clicks)
  •   Device information (such as browser type, operating system, device type)

3. How We Collect Information

We collect information in the following ways:

  • Directly from you when you register an account, create a swap request, or communicate with us
  • Automatically as you navigate through the platform (using cookies and similar technologies)
  • From third-party service providers (such as payment processors)

4. How We Use Your Information

We use your information for the following purposes:

  • To create and maintain your account
  • To facilitate smartphone swaps between Swappers and Vendors
  • To process payments and manage our escrow system
  • To communicate with you about your account, swaps, and our services
  • To improve our platform and services
  • To ensure the security of our platform
  • To comply with legal obligations

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • To Vendors or Swappers involved in a swap with you (limited to information necessary for the swap)
  • To service providers who perform services on our behalf (such as payment processing, data analysis, email delivery)
  • To comply with legal obligations (such as court orders, legal processes)
  • To protect our rights, property, or safety, or the rights, property, or safety of our users or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete personal information
  • The right to delete your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.


9. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the platform. The date the Privacy Policy was last revised is identified at the top of the page.


11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@swapam.com
WhatsApp: +233 20 123 4567