How SwapAm Works
Our simple, secure process makes swapping smartphones in Ghana easier than ever before.
The SwapAm Process
1. Create Your Account
Sign up as a swapper looking to swap your phone or as a vendor with phones to offer. Fill in your details and create your profile to get started.
2. Submit Your Swap Request
Tell us about your current phone and the one you're looking for. Our smart matching algorithm will find vendors with your desired phone.
3. Chat with Vendors
Once matched, you can chat securely with vendors to discuss the swap details, negotiate terms, and ask any questions you might have.
4. Upload Phone Images
Both you and the vendor will upload clear images of the phones from multiple angles to verify their condition and ensure transparency in the swap process.
5. Make Secure Payment
Once you've agreed on the swap terms, you'll make a payment via Mobile Money in Ghana Cedi (GHS). The payment is held securely in escrow until the swap is completed successfully.
6. Complete the Swap
Meet with the vendor to exchange phones. Once both parties confirm satisfaction with the swap, the payment is released to the vendor (minus our service fee).
7. Enjoy Your New Phone
That's it! You now have your desired smartphone. You can leave feedback about your experience to help build trust in our community.
Frequently Asked Questions
How much does it cost to use SwapAm?
You can sign up and browse SwapAm for free. When a swap is agreed upon, a 2% processing fee is added to the swap price. After a successful swap, a 15% service fee is deducted from the agreed swap price, so the vendor receives 75% of the final amount.
Is my payment secure?
Yes, all payments are held in escrow and only released when both parties confirm satisfaction with the swap. We use secure Mobile Money integration for all transactions in Ghana Cedi (GHS).
What if I'm not satisfied with the phone I receive?
You should thoroughly inspect the phone before confirming receipt. If there are issues that weren't disclosed, you can raise a dispute within 24 hours and our team will help resolve the situation.
How are vendors verified?
All vendors go through a verification process that includes ID verification, business documentation (if applicable), and a review of their inventory. We also maintain a rating system based on user feedback.
Can I swap multiple phones at once?
Currently, each swap request is for a single phone. However, you can create multiple swap requests if you have several phones you'd like to swap.
Safety Tips
Meet in Safe Locations
Always meet in public, well-lit places like shopping malls or cafes in Ghana. Consider bringing a friend along for added security.
Verify Phone Condition
Take time to thoroughly inspect the phone before confirming receipt. Check all functions, look for damage, and ensure it matches the description and images provided.
Use Our Secure Chat
Keep all communication within the SwapAm platform so there's a record of your conversations in case any disputes arise.
Never Share Personal Financial Information
SwapAm will never ask for your Mobile Money PIN or other sensitive financial information. All payments should be processed through our secure platform.
What Our Users Say
Kwame A.
Accra, Ghana
"SwapAm made it so easy to upgrade my phone. I found a vendor with the exact iPhone I wanted, and the whole process was smooth and secure. Highly recommended!"
Ama B.
Accra, Ghana
"As a vendor, SwapAm has helped me connect with customers looking for specific phone models. The platform is intuitive and the payment system is very reliable."
David O.
Accra, Ghana
"I was skeptical at first, but SwapAm's escrow system gave me confidence. I swapped my Samsung for a newer model and saved a lot of money compared to buying new."